Privacy Policy

AIA Cater — A Brand of AIA Technology, Inc.
Effective Date: February 12, 2026

AIA Technology, Inc. ("AIA Technology," "we," "us," or "our") operates the AIA Cater platform (the "Service"). AIA Cater is a brand of AIA Technology, Inc. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the Service.

By using AIA Cater, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you use the Service, including:

Account Information: Name, email address, phone number, company name, and delivery address(es).
Order Information: Catering orders, dietary preferences, special instructions, and delivery details.
Payment Information: Credit card details, billing address, and other payment data. Payment information is processed by our third-party payment processor and is not stored on our servers.
Communications: Messages, emails, and other communications you send to us or through the platform, including order requests via text message.
Feedback and Reviews: Ratings, reviews, testimonials, and feedback you provide about Vendors, orders, or the Service.

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

Usage Data: Pages visited, features used, order frequency, browsing patterns, and interaction with the platform.
Device Information: Device type, operating system, browser type, and unique device identifiers.
Location Data: Approximate location based on IP address and delivery addresses provided.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity and preferences.

1.3 AI-Generated Data (Memories)

Our AI system creates and maintains personalized data profiles ("Memories") based on your interactions with the Service. Memories may include:

Your ordering preferences and patterns (e.g., preferred cuisines, portion sizes, order frequency).
Dietary restrictions and allergen information you have communicated.
Delivery preferences and scheduling patterns.
Budget preferences and spending patterns.
Feedback patterns and satisfaction indicators.

These Memories are used to personalize your experience, improve our recommendations, and train the AIA artificial intelligence system. You may request deletion of your Memories at any time by contacting us at info@aiacater.com.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process, fulfill, and deliver your catering orders.
Account Management: To create and manage your account, verify your identity, and provide customer support.
Identity Verification: To verify your identity through verification codes sent to your phone number, protecting the privacy and security of your account.
Personalization: To personalize your experience through AI-driven recommendations, preferences, and service optimization.
AI Training: To train, develop, and improve our AI system and overall Service quality.
Communications: To send you order updates, delivery notifications, promotional offers, and other communications as described in our Terms and Conditions.
Analytics: To analyze usage trends, measure the effectiveness of our Service, and conduct research and development.
Marketing and Advertising: To use your reviews, feedback, and testimonials for promotional and advertising purposes as described in our Terms and Conditions.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Phone Verification and Account Security

3.1 Verification Process. To protect the privacy and security of our customers, AIA Technology verifies customer identity through a one-time verification code sent to the phone number associated with your account. This verification process ensures that only authorized individuals can access account information, place orders, and view order history.

3.2 Security Measures. We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, access controls, and regular security audits.

3.3 Data Breach Notification. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

4. How We Share Your Information

4.1 Information We Do NOT Share

AIA Technology will not share your personal Memories, individual ordering history, personal preferences, or personally identifiable information with Vendors, restaurant partners, or unaffiliated third parties for their own marketing purposes. Your personal data profile remains confidential and is used solely by AIA Technology to improve your experience.

4.2 Information We May Share

We may share your information in the following circumstances:

With Vendors (Limited): We share only the information necessary to fulfill your order, such as your name, delivery address, order details, and any dietary restrictions or special instructions. We do not share your broader profile, Memories, or ordering history with Vendors.
Service Providers: We may share information with third-party service providers who assist us in operating the Service, processing payments, delivering orders, or performing other business functions, subject to confidentiality obligations.
Aggregated and Anonymized Data: We may share aggregated, anonymized, or de-identified data that does not personally identify you with third parties for purposes including industry analysis, market research, demographic profiling, trend analysis, and other commercial purposes.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as analytics and AI training. Aggregated and anonymized data may be retained indefinitely.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.
Memory Deletion: You may request deletion of your AI Memories at any time without deleting your entire account.
Opt-Out of Marketing: You may opt out of marketing communications as described in Section 6 of our Terms and Conditions.
Do Not Sell: If applicable under your state's privacy laws, you may opt out of the sale or sharing of your personal information by contacting us.

To exercise any of these rights, please contact us at info@aiacater.com. We will respond to your request within the timeframes required by applicable law.

7. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

8. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by AIA Technology. We are not responsible for the privacy practices or content of such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver targeted content. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features of the Service.

10. State-Specific Privacy Rights

10.1 California Residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of your personal information. To exercise these rights, contact us at info@aiacater.com.

10.2 Florida Residents. If you are a Florida resident, you may have rights under the Florida Digital Bill of Rights, including access, deletion, and correction rights. To exercise these rights, contact us at info@aiacater.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the updated Privacy Policy on the AIA Cater platform. We will notify you of material changes via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AIA Technology, Inc.
Email: info@aiacater.com
Brand: AIA Cater